Economy - Longevity -Performance The #1 Source of TDI Information on the Web! Things happen, people are human, and a plan for a used engine or a reman will be your 2 options. Naturally they want to cut their expenses by doing it as fast as possible for as little as possible. Oil was leaking and called the oil shop to look at it. Mazda corp. won't help you. Showcase. Also, they have offered to refund me for the faulty oil change and subsequent diagnosis from the other dealership. They are the only ones that can do it from what I've heard. Help! Many times dealership matters can be settled with a demand letter written by a paralegal for a few hundred bucks or less. 3 months ago. If you install a Fumoto (oil drain) valve, the oil change becomes a 15 minute job with little mess. Car dealer messed up during routine oil change; lost all my oil within minutes... now what? I added one quart of oil, since that is all that was available at the gas station I pulled over in. What Happened: In late November I took my 2014 Cx-5 with 125k miles to a local Mazda dealership in Wisconsin for an oil change. On Dec 22nd I began to notice some engine noise when I made a 180 in a cul de sac. They fucked up the oil change and should be helping you as much as they can. I took auto shop when i was 14 and kept taking the vocational education classes because my mom told me that those skills I … Good luck and stay patient! She said it sounded like a piece of metal was dragging along the road. The only facts I have are that a faulty oil change was performed, and car was driven with minimal to now oil. There's a good chance that it will still run fine but will have a shorter life because of this. Dealership messed up badly! Bring back /u/chooter, Looks like you're using new Reddit on an old browser. Your vehicle has 125k so it is highly unlikely Mazda Corp would even attempt to get involved. I'm sorry for your situation and I'm sorry for the way the service manager treated you! When people run the same oil for years, or let the oil level become way too low, that stuff starts to build up. Topic starter I have a GMC TERRAIN 2016 2.4 4cylinder. I share a small communal lot with 8 other town home owners. You can only imagine the increase in difficulty when you have twin turbochargers on the engine! At my old Lexus dealer in Atlanta they would have a machanic do the work and he is the one that forgot to put oil in my car, because he was working on several things at once. Well anything you heard about Mazda being easier to deal with is Mazda corporate. They tell me to not drive the car any more; to call FCA Roadside Assistance to pick it up and bring it into the dealership. the motor is ticking and the check engine light is on. What's new. Things happen, people are human, and a plan for a used engine or a reman will be your 2 options. The dealership is at fault and is promising to make this right. I'm no longer a road car mechanic but I'm still in the trade of engine work. Any answers are greatly appreciated. Mazda (or other brand) ≠ dealership. I brought my car on Wed. to get a simple oil change, everything was ok until tonight (sunday pm). However, I have always believed that draining was the best way to change oil in a car. It may be the same “value”, but definitely a harder sell. Go. i get the oil changed, go straight home and park it for the night , everthing seemed normal, the next morning i go out to the car to start it up. If you didn’t notice any oil on the ground, then they didn’t even replace the oil after draining it. I know my owners manual says every 5k miles oil change. She was going to pick it up after work. What Happened: In late November I took my 2014 Cx-5 with 125k miles to a local Mazda dealership in Wisconsin for an oil change. I had considered an apology and reimbursement for faulty services to be a bare minimum starting point. I go back to my shop and my wife takes it to go work out, when she leaves the workout place she noticed all the dash lights came on and it started running rough. New items New comments Latest reviews Search showcase. I pulled over and turned off the car. This is shown on the bill. I need your help or advice. Dealership messed up oil change. For a midsize SUV, the stepped-up oil change intervals will bring in $1,800 over the life of the car, the article says. Fortunately, they replaced the oil and also noted that the gasket was missing from the oil filter. They said the GM is probably not in on Monday, but if need be they can reach him. Checked the dipstick, no oil in engine. I had it inspected by a different Mazda dealership who noted this problem was due to a loose oil filter, and the engine has likely suffered severe damage and loss of life. That’s literally pennies when compared to what a replacement engine will cost... and you’re gonna need one. Good luck and stay patient. Please note that verified professionals will have flair, take advice from non-flaired users with discretion. A few months later I was driving the car and the timing chain tensioner failed and left me stranded. Dealership messed up the oil change what should I do VW Touareg TDIs. The following morning I drove the car 1.8 miles to the dealership. Next Last. Going in half cocked isn't really my style anyways. Uncertainty of installation, past maintenance of the engine, and diminished resale value all come to mind. I drive 30 miles after i pick it up and the engine lost most of its power by the time i reached my mechanic. You have a 7 year old CX-5. First time i ever go to walmart to get an oil change. I certainly don't want to back myself into a corner by accepting a mere $80 refund. Your plan of staying calm will be the best bet at this time. Dealership messed up oil change. I wish you the best in your struggle with the dealership. That's messed up. 2017 Jetta SE (TSI) 6-speed manual 9800 miles Took it in to dealership for 10000 mile maintenance. In this video I show the basics of an oil change and talk about why it may be better, to change your own oil, than taking your vehicle to the dealership. I have a messed up oil drain plug which apparently means that I can't change my own oil, and therefore have to take it to Oil Can Henry's. Dealership messed up oil change. Re: Dealer messed up oil change Jun 01 2016, 12:42pm Jaysilverado wrote: I brought my truck in 3 days ago because of the throbbing engine and low pressure oil, they looked at … Perhaps I wasn't going to be so lucky. Regardless of the veracity of that claim, there certainly was no oil by the time the car made it to the dealership. Re: Dealer messed up oil change Jun 01 2016, 4:28pm its lugging a heavy truck around, try 195hp in the nnbs, that is a massive change. 2 Answers. A used engine can carry warranty. S. Stape. There was oil all over the back of the car. fault, have a meeting with the GM first. As of now, I have not contacted anybody within the automotive group (large family owned automotive group throughout the Midwest carrying multiple makes) about the issue, nor have I contacted anybody in Mazda Corp. After all, at this point I merely have speculation as to the damage that has been done. The noise seemed to subside as the … Is this naive? 3 0 0. They dealership cleaned it up, re-did oil change, etc, and is ready to pass it back off to us. Your fight is between you and the dealership. funny thing is the 4.3 … You have a 7 year old vehicle with 125k miles and with a new engine it will be worth the same as if it had the original emgine in good working condition. Stupidity acknowledged, all future criticism will be accepted. On Nov. 11 I took my 2010 Honda Fit in for a routine oil change & transmission fluid change to the Express Lube associated with my local dealership. Was it making funky noises when you made it to the dealership? (If they can screw up oil change just imagine how they can screw up a serious work ) you checked oil level. I coasted off an exit and shut down, car ran maybe two or three minutes with the warning steady. They advised him to drive it back. Have heard of dealerships either not touching the oil or not replacing the filter sometimes. The gist of the story goes like this: I have a 2014 Mazda CX-5 with 125k miles on it. I've also heard that if I try to take it out it might F up the oil … Hope you guys enjoyed! A Mazda dealership will not install used engines, only brand new ones. Engine drained of oil. Take it back to the dealer who changed the oil and have them inspect the engine for free. Consult with an attorney BEFORE you accept reimbursement for the oil change. But you never see people joining forums to post about a happy experience at the dealership. I should've had my car towed from the gas station the night before. A new engine won't hurt the value of your car. Edit: Sent to Toyota: Got an oil change (2015 Prius 14K miles) at the Toyota dealership yesterday. Dealership messed up oil change. Listen to this! On my way home the low oil warning flashes a couple times and then comes on steady. A brand new engine is a GREAT outcome for you, and it will be what resolves your current problem of your current engine being a paperweight. So here is my point. Dealership messed up oil change worried about serious damage. The service manager at the dealership that discovered the problem said that would be his bare minimum starting point in such a situation were it to happen in his shop. It needed the evaporator casing replaced. The issue with slight tapping and engine surging at idle is related to the variable valve timing and lift system being under-pressure for that small period. Mazda dealer found an engine with similar mileage and installed that and it was all covered under insurance. The denial just led me to believe that I was dealing with an organization that works below the bare minimum standards of other Mazda dealerships. Engine drained of oil. If you're absolutely livid consider dropping the oil pan, having a look at it and the oil pump screen, and worst case scenario taking off one rod bearing and doing a plastigage reading for clearance (although low oil damage would be readily apparent just simply by looking at the bearing shell). I bought a used 2005 F350 from a Ford dealership. You should be good. The dealership messed up my car? If you've ever felt you got a raw deal taking your car in for service at the dealer, our anonymous service manager says that may well be true. If that shows good, no crazy high wear metals and no flakes in the pan I would keep driving it. I would not get legal involved if the dealership is willing to pay for their mistakes. USAFisnumber1. This just sounds like a shit show good luck hopefully they make it right. BOBONTUESDAY, Nov 28, … Do I have any leverage in requesting a powertrain warranty on the new engine? In no way was a refund for the oil change my focus. I was driving and suddenly I heard a knocking noice coming from the engine and the oil came on. It's a 2012 Chevy Malibu with 92,500 miles. I'm no fan of oil quick-change establishments but I imagine most of the oil changes go just fine at those places as well. Do you think it's even fathomable that a dealership undergoes a $7,000 repair (as estimated by dealership who discovered problem) on a vehicle that can't have a KBB value much higher than that? Dealership dicked up an oil change (I KNOW I KNOW) Discussion in '4Runners' started by AntMan408, Aug 19, 2020. I'd look for a new dealership. An estimate for a engine replacement was listed at $7,000. Service Center Messed Up Oil Change - Any recommendations. If it's broken when you get it back, at least you know they messed with it. They were shocked that an oils change was screwed up so badly. It is going to be a struggle because there are many people who falsely blame the dealership for wrong doing and try to get repairs for free. What can I do to protect my interests during the appointment on Monday? For dealers oil change is a marketing ploy to get you inside. Just because it threads on, doesn’t mean it’s the right size. Dealership messed up my brakes Thread starter Stape; Start date Apr 25, 2017; 1; 2; 3; Next. Another data point not in favor of dealership. My approach is do the oil change myself. We are NOT OKAY with this. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. I would not get legal involved if the dealership is willing to pay for their mistakes. By the time I got home, the noise had grown worse, and when I would sit idle at a stop light the engine would rev and RPMs would spike. Strangely enough, carfax does not show that the engine had been replaced in that car because it had been flooded. It’s less important to change your oil filter if you’re simply topping up the oil levels, but you should always ensure your oil filter is changed whenever your car is serviced. How often and how many miles can pass between oil and oil filter changes varies from car to car. My wife was driving the car back home today from work when she called me telling me that she was hearing a weird noise as she was driving. The tech believed whoever did the previous oil change is responsible, and that severe engine damage has been done. It isn't the first gen 2.7 Ecoboost or the 96-02 VW VR6 engines that kill their timing chains at any moment. Only drove the car a few minutes and it was smoking like mad; pulled over and there was no oil left in the car; what is the remedy? Toyota Lane Manager here! Any answers are greatly appreciated. - I dropped my car off back in June. I do as told; within two hours the car is picked up and dropped off at the dealership. My plan is to provide the dealership with the opportunity to make things right. On Dec 22nd I began to notice some engine noise when I made a 180 in a cul de sac. Thats good and fair advice, thank you. Menu. Check your owner’s manual or with your local dealer for more information. This is exactly why I have been changing my own oil for the past 30+ years. Bottom and rear of car covered in oil. Now I feel slightly more optimistic... Now the Questions: Certainly the tech's claim that no damage was likely done is utter BS, right? Anyone who wants to take the time to read the initial post can find it here. Frankly, the whole interaction was appalling. Yesterday he picked up his car from the standard service (oil change) and within roughly 0.75 miles, the oil pressure light came on, and he saw a message to not drive the car. However, I will attempt this before legal action. One time, my dealer over tighten the oil plug or whatever and it leaked on the street for almost two weeks (I barely drove the car). On my ride home from work the low oil pressure light came on. Hi everyone. Dealership messed up oil change. The fact that the oil change was nearly a month ago points to a small slow leak, which just doesn't seem to jive with a loose oil filter. Available for all models, care for your car with Nissan. carry warranty but not for long, and a reman engine may not be an OEM reman but may have a better warranty. Oil extraction in most cases is the only way to change oil. Is the no used engine thing a Mazda policy specifically? Relevance. I took my wife’s Highlander to one of those oil change places. Mechanic messed up my oil change, what should I do? Luckily it was covered under warranty. I took the "you catch more flies with honey approach," and decided I would give someone with some power the chance to leave a better taste in my mouth. My Dealer forgot to put engine oil - messed up the engine -----Writing from Florida I do not think many people landed in the situation that I am in right now. Close • Posted by just now. Appreciate and help and opinions out there. He claimed the sensor is designed to go off with 2qts of oil still remaining, which would be more than enough to provide adequate lubrication. The dealer should accept responsibility for damage in only one of the above scenarios. Re: Dealer messed up oil change Jun 01 2016, 4:24am I a second dealer can help you fix a mistake by another dealer when the offending dealer wouldn't fix it themselves, then the second dealer probably realizes he will have made a repeat customer out of you. funny thing is the 4.3 is a … Re: Dealer messed up oil change Jul 12 2016, 11:32pm definitely following this one.....op you better get a new engine, did you contact customer care that responded to this topic? Sometimes, you can also end up burning your hands or arms on the turbo. Discussion in 'General Automotive' started by jfrost007, Apr 15, 2019. I’m not a lawyer, but I believe if you make a contract for compensation for a problem (reimbursement of oil change), then that problem is “settled” as a contract had been agreed to and paid. If I buy used, I only buy CPO vehicles now. That is why I often see oil sludge in the engines of economy cars at the “you pull it” junkyard–people buy a cheap car and they are too cheap to change the oil, and then when the engine is ruined, off to the junkyard it goes. The last oil change I got was at the Mazda Dealership and was in April 2018 and I went about 8500 miles since then. Post Reply. I drove the remaining 10-12 miles home on my commute. I'll try and get a phone consultation before my appointment on Monday. Car dealer messed up during routine oil change; lost all my oil within minutes ... Should the entire engine/motor be replaced? He dismissed the idea that any damage was done. This is probably the time to tell you guys I am a moron. Don’t give them the impression that a refund will settle the matter. Re: Dealer messed up oil change Jun 01 2016, 12:36am Get a bigger hammer, don't back down, they already admitted it was their fault and the truck still is not right, they have to fix it. It was an easy fix, thankfully. Tech also noted a pool of oil on the floor in the ten or fifteen minutes it was sitting in the shop. This was my second visit. Also, no apology was ever offered. I'd like to thing that if quart/s of oil drained, I'd notice it though. I bought the car new from the dealer and all servicing took place through them exclusively. Because I work in fixed ops at a different dealer and we have no qualms about installing used engines or transmissions with the caveat that there's basically no warranty provided whatsoever. Dealership told me they would run a diagnostic test (baroscope) 1 Answer. Follow me on twitter: https://twitter.com/JROCars I appreciate the advice form somebody in the industry. While there are dozens of independent "quick oil change" shops all around most cities, the dealer might not be so easy to access — and a dealer may not have an appointment readily available, while a quick oil change shop can often work on a car immediately. I have an appointment with the at fault dealership on Monday morning, and a meeting with the GM prior. A used engine can carry warranty but not for long, and a reman engine may not be an OEM reman but may have a better warranty. Engine drained of oil. I disagree, if I am buying a used car and see the engine or tranny has been replaced I am definitely gonna pass on it. g with the GM doesn’t go well... don’t get upset... don’t threaten a lawsuit... just get hold of a local lawyer for a fr. If that doesn't go well, (which I have some evidence to indicate it won't) I'm looking for advice on legal action. It was below the minimum mark on the dipstick, but it did not seem bone dry. Engine drained of oil. “it seemed Mazda was one of the more reasonable companies...”. Flame away, I can take it. ... You'd have topped up with small increments if it was/is consuming oil. Your opinions echo my thoughts on how to handle the situation. Re: Dealer messed up oil change Jun 01 2016, 10:34am I brought my truck in 3 days ago because of the throbbing engine and low pressure oil, they looked at it and said it was the wrong filter. Imagine how many oil changes would get messed up if suddenly every owner had to do their own. I didn't notice until car started driving rough and leaking fluids. Or Mazda Corp. What is my best possible outcome here, ie, what should I be pushing for? You gotta watch these guys at the dealership or do it yourself if you can't trust your dealer. Well we go pick it up and take it home, 15+ mile drive. Took the car back and told them about the leak. Unread posts All posts Latest activity New vehicle showcases New showcase comments.