Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. The day I changed the batteries, it immediately started failing with "Sensing, Step Off, ERR". Video for blog post regarding a repair I made to the fitbit Aria scale. One the worst electronic purchases I have ever made. It says when I step on it “sensing...step off...thinking...err.”. @FirePanda Welcome aboard to our Fitbit Community and thank you for getting back @kelvinchua75! Tap the Today tab > profile picture. It’s the best digital scale I’ve used, but also the most expensive. Your Fitbit device is charged. Same issue here. Please make sure that your scale is placed on an even surface and you are stepping on it barefoot. Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. I'm having the same issue. I just purchased two watches for our kids to use, they don't sync to their dashboard at all. When I stood on the scale, it showed “SENSING” on the display for a bit before telling me to step off followed by “THINKING” being displayed. Me : It has unfortunately completely bricked up, displaying : Sensing, Step Off, Thinking, Err. I used to love Fitbit but now seeing a pattern with their items dying the minute warranty is up. @kelvinchua75 I noticed that you joined our Fitbit Community recently. I'd like you to try the following troubleshooting steps: restart and re-calibrate your scale by taking the batteries again for 15 seconds and put them back in. I also just face the same problem. They are portable, convenient and easy to use. It randomly stopped working. I have re-setup the scale several times with no problems connecting. @Lisad123 Welcome to our Fitbit Community! After a little while, “ERR” showed up briefly before disappearing. That's great news! Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". Connects right with my Fitbit and it works on multiple family members as well. I'll be around if more assistance is needed! I'm done with Fit Bit products, never again. Even though I've clicked the wifi button in the battery compartment. Too expensive to only last 14 months and Fit Bit does nothing to stand by their products. While these general instructions should help you troubleshoot why your Fitbit isn’t syncing, the process varies slightly between iPhone, Android, and Windows phones. @Lisad123 @Ntca I'm sorry for the late response. 2. after did 5 times, the issue still persist. I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. Wait until you see your weight before stepping off. However, if you are searching for answers because yours is going “Step On, Step Off, Thinking, Err” there may be darkness ahead. Hope to see you in our Fitbit Community more often! Nothing is happening. And than the scale falls out. Finally, I stepped on it and it worked. If your scale displays "SENSING, THINKING, ERR," try removing the batteries for 10 seconds and then reinserting them. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. I have re-setup the scale several times with no problems connecting. Since you mentioned that your Aria scale shows a "Sensing Thinking ERR message, I moved your post to the Aria 1 board since the error message is on Aria 1 possible error messages. I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" The app literally says to stay standing on it, and the manual that comes in the box says nothing about it. It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. Sending your Wi-Fi information to the scale. One failed just after one month. I originally bought one of these scales in 2018. However, I'd like to thank you for letting me know the issue that your Aria scales are displaying. This left me using the Salter every time I weighed myself, which was every morning for about two years. Temp and humidity normal. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. My Aria suddenly stopped tracking after about 9 months. Another after around 12 months. While trying to sink from the fitbit app, it asks to click the wifi button in the battery compartment, which I do, and can see the setup message on the front of the scale, then the app searches for the wifi signal but a message flashes at the bottom of the fitbit app that says "an error has occurred. I originally bought one of these scales in 2018. If your Fitbit device doesn't sync, restart it. Temp and humidity normal. 5. Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi. To save any changes you make to your account, tap "Sync Now." It's always has been on the flat floor. Troubleshooting steps. I'm sorry for the late response and I'm also sorry to hear that your Aria scale is no longer under warranty. Restart the scale when ready. Finally, make sure that your scales are placed on a hard surface and you are stepping on them barefoot. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. The scale I replaced was the Renpho Bluetooth model which costs less than $50, and after using both, … For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. One dead set of scales, and an end to the relationship with Fitbit. Keep posting and voting. Same spot it’s always been in my bathroom. Your weight is unbalanced. $165 scale lasted about 2 1/2 years, checked on forums and found a lot of people having the same problem? I bought the Aria 2 scale on sale but it was still well over $100. Changed batteries. The desktop version of fitbit.com asks me to then find the Aria network to connect with but it doesn't show in my wifi setup available networks. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. I'm sorry to hear about the error message that your Aria scale keeps displaying even though you have restarted it. Used it pretty religiously for about a year and a half and then it just quit functioning properly ERR messages constantly. Biggest waste of money! 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